DOMESTIC / SMALL COMMERCIAL (SMALL WORKS)
Our small works department is also run by our managing director Stephen. Stephen was an on-call electrician for 15 years before running a small works team. He now runs our small works electricians who carry out works for members of the public, housing associations and small businesses. Services include but are not limited to:
* Electrical testing to NICEIC approved certification
* Fault finding
* Cooker installation
* Shower installation
* Replacement sockets / lights / switches
* Emergency lighting installation / maintenance / testing
* Fire alarm installation / maintenance / testing
We endeavour to provide the best service to our customers however on rare occasions we recognise there may be times when our customers may not be completely satisfied. To ensure we are able to put things right please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0117 9145400, or write to us at 5 Lee Close, Patchway, Bristol, BS34 5EH or email us at email@example.com We aim to respond within 2 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/membership/whichtrustedtraders
We work closely with Advanced Plumbing & Heating and highly recommend them if you require a plumber.
COMMERCIAL / INDUSTRAIL (LARGE WORKS)
Our large works department is headed up by Stephen Prout.
Stephen oversees tenders for commercial and industrial installations and monitors and controls the works from start to completion. We undertake complete electrical installations and / or refurbishments to include, but not limited to, the following sectors:
* Schools / Colleges / Universities
* Factories / Industrial Units
* Electrical Distribution
* Commercial / Industrial Kitchen Electrics
* Small Power
* Fire Alarms
* Security Systems
* Data Installation
* Testing to BS7671