Complaints


We endeavour to provide the best service to our customers however on rare occasions we recognise there may be times when our customers may not be completely satisfied.  To ensure we are able to put things right please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.


As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0117 9145400, or write to us at 2a Gloucester Road North, Filton, Bristol, BS7 0SF or email us at info@tills.biz We aim to respond within 2 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.


Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/membership/whichtrustedtraders

COMMERCIAL / INDUSTRAIL (LARGE WORKS)


Our large works department is headed up by Mark Lines. 


Mark oversees tenders for commercial and industrial installations and monitors and controls the works from start to completion.  We undertake complete electrical installations and / or refurbishments to include, but not limited to, the following sectors:


*  Schools / Colleges / Universities

*  Factories / Industrial Units

*  Warehouses


Works include:


*  Electrical Distribution

*  Commercial / Industrial Kitchen Electrics

*  Small Power

*  Lighting

*  Fire Alarms

*  Security Systems

*  Data Installation

*  Testing to BS7671


Services

ERNEST TILL SOUTH WEST & CO LTD
ELECTRICAL CONTRACTORS

DOMESTIC / SMALL COMMERCIAL (SMALL WORKS)


Our small works department is run by our managing director Stephen.  Stephen was an on-call electrician for 15 years before running a small works team.  He now runs our small works electricians who carry out works for members of the public, housing associations and small businesses.  Services include but are not limited to:


*  Electrical testing to NICEIC approved certification

*  Fault finding

*  Cooker installation

*  Shower installation

*  Replacement sockets / lights / switches

*  Emergency lighting installation / maintenance / testing

*  Fire alarm installation / maintenance / testing


For a small electrical job such as a cooker installation or to change a light pendant our call-out rate is £54.00 plus VAT for the first hour on site, any additional hours are £32.00 plus VAT per hour.  If the works are for a day or more then we simply charge £32.00 plus VAT per hour per electrician.  No hidden shocks or surprises.  If it is possible we are happy to provide a quotation before undertaking any works.